Technology
has today become an indispensable
tool for gaining operational
efficiency and competitive advantage.
However, the soaring costs and
the growing complexity of technological
implementation have raised questions
about the returns from technology
investments in the corporate
world. All too often, technology
implementations create more
problems than they solve, or
necessitate considerable resource
commitments, merely to sustain
a status quo. It must be remembered
that technology is not an end
in itself but is merely a tool
to enhance organizational productivity.
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